MechoSystems is the world’s leading designer, manufacturer, and marketer of manual, motorized and automated solar-shading systems. The company provides innovative solutions for the design challenges of sustainability and WindowManagement® to the Architectural, Interior Design, and Engineering Communities. The headquarters of MechoSystems, which employs over 500 people worldwide, is located in Long Island City, N.Y., with manufacturing facilities in the U.S. and the U.K. (Phoenix, Az., Edison, N.J., and Milton Keynes).
Responsible for coordinating and performing numerous customer service functions within a team to the satisfaction of both the customer and the company. Objective is to raise the level of service so to retain accounts, increase profitable/ sales.
Respond to multiple levels of customers’ requests. Provide resolution and follow through with customer requests based on standardized procedures
Process different levels of dealer support requests.
Resolve customer problems and questions, i.e., product specifications, product offering, installation information, etc.
Process status, change and cancellation requests from customers.
Process requests for repairs, quality inspections, returns, credits, out of spec’s, etc
Maintain and provide information for various statistical logs, reports, etc.
Maintain current product, policy and procedure information through additional cross training, phone and e-mail updates.
Perform specific duties and participate in teams support as assigned by Regional Team Leader
Education and Experience
High school diploma, GED or equivalent.
Job requires 1 to 3 years of previous related work experience.
Knowledge, Skills, and Abilities