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Overview
Mecho is the world’s leading designer, manufacturer, and marketer of manual, motorized and automated solar-shading systems. The company provides innovative solutions for the design challenges of sustainability and WindowManagement® to the Architectural, Interior Design, and Engineering Communities. The headquarters of Mecho, which employs over 500 people worldwide, is located in Long Island City, N.Y., with manufacturing facilities in the U.S. and the U.K. (Phoenix, Az., Edison, N.J., and Milton Keynes).
Job Summary
Looking for a reliable, self-motivated individual ready to make an immediate impact in an expanding Customer Service Team. As a customer service representative, you will be responsible for coordinating and performing numerous customer service functions within a team to the satisfaction of both the customer and the company. Your objective will be to raise the level of service to retain accounts and increase profitability and sales.
Job Duties
- Respond to multiple levels of customers’ requests. Provide resolution and follow through with customer requests based on standardized procedures
- Process different levels of dealer support requests.
- Resolve customer problems and questions, i.e., product specifications, product offering, installation information, etc.
- Process status, change and cancellation requests from customers.
- Process requests for repairs, quality inspections, returns, credits, out of spec’s, etc
- Maintain and provide information for various statistical logs, reports, etc.
- Maintain current product, policy and procedure information through additional cross training, phone and e-mail updates.
- Perform specific duties and participate in teams support as assigned by Regional Team Leader
Salary range: $18-$21 hourly
Mecho is the leading commercial solar shading, and intelligent controls systems development manufacturer that has pioneered the industry and is committed to design and functional excellence. Our sales force is recognized for pioneering innovative and classic window management solutions to the Architecture, Design, and Engineering Community and supporting our network of limited Mecho Dealer network. The expectation of this employee is to achieve the annual sales objective for the assigned territory by educating and securing specifications for day-to-day and project specific business with each of these important sectors.
Our Department
The Engineering department is at the heart of the Mecho brand. We are looked upon as the industry leader and must continue to strive to earn that place. We deliver innovative new products for the market as well as customized solutions for today’s most challenging architectural designs.
Our impact goes well beyond the window and must integrate our solutions into the building as a system and must positively impact the occupants as well as the building owners.
Mission
The main purpose of this role is to create, develop, testing, document and support innovative product and process designs. This is successfully accomplished by working with the Senior Mechanical Engineer and Manager in defining and generating product requirements. This is a great opportunity to design, develop, test, install, and operate mechanical components and assemblies.
Objectives
- Must be capable of performing with minimum supervision. Self-starter.
- Responsible for creating, developing, testing, documenting and supporting innovative product and process designs.
- Works with Senior ME and Manager in defining and generating product requirements.
- Generate 3D models for parts and assemblies and produce engineering documents to include assembly drawings, installation drawings, service pages, and engineering test specifications
- Analyze field failures, resolving technical related issues involving product
- Analyze, calculate, estimate, and assist Estimating Department in costing of parts and assemblies.
- Independently perform classical engineering analysis (stress and tolerance) on designs
- Prepare layouts and drawings of parts and assemblies, bills of materials, and system specifications.
- Design, develop, test, install, and operate mechanical components and assemblies
- Assist technicians in recording test procedures and results, numerical and graphical data. Provide recommendations for changes in products or test methods. Compare test results to design specifications and test objectives
- Assist technicians in utilizing appropriate tools, instruments, testing equipment, and gauges for measurements, testing and studies
- Work under general supervision
- Work with technicians to set up and conduct tests of complete units and of parts as they would actually be used, as a way to investigate proposals for improving equipment performance
Salary Range: $70,000 - $90,000 per year
Job Summary
MechoShade is a leading commercial solar shading, and intelligent controls systems development manufacturer committed to design and functional excellence. The MechoShade sales force is recognized for representing innovative and classic window management solutions to the Architecture, Design, and Engineering Community, our network of Mecho dealers, as well as end users within the assigned territory. This employee is expected to achieve the annual sales objective for the assigned territory by educating and securing specifications for day to day business, as well as project business, with each of these important sectors.
The Manager of Business Development will present, sell, and understand window management systems and solutions, and construction details. They should be able to effectively relate all of these important elements to their customer via Mecho Marketing developed presentations, or their own presentations, done within the Mecho Marketing department guidelines.
Job Duties
* Expected to grow, gross sales, profitably and to meet or exceed annual sales budget
* Identify key players generate interest and develop accounts to specify Mecho products.
* Manage project interaction & pipeline in CRM to ensure efficient lead management and forecasting
* Develop Mecho, basis of design specifications by educating and motivating the specifier about the business benefits for their clients of solar shading and automated systems
* Drive sales through product knowledge and workplace knowledge which will to enable alignment of key business objectives.
* Become a trusted resource and develop superior relationships with the specifier communities and Mecho dealers
* Build account share within Mecho’s limited distribution of Dealers within territory
* Successfully manage and overcome customer objections
* Understanding of the critical path of a construction project
* Monitor market conditions, product innovations and competitors’ products, and prices
* Control / manage projects from specification to bid to purchase ensuring all parties are well informed through closing the project.
* The ability to read construction documents as a means to interact, communicate and influence the design & functional intent of a project as it relates to our division of scope.
Mecho is looking for a self-starter Electrical Engineer with 2+ years' experience using embedded firmware for microprocessors, has strong knowledge of communication protocols (I2C, SPI, RS-232, RS-485 etc.), and has a passion for gadgets and smart devices.
Mecho is the world’s leading designer, manufacturer, and marketer of manual, motorized and automated solar-shading systems. The company provides innovative solutions for the design challenges of sustainability and WindowManagement® to the Architectural, Interior Design, and Engineering Communities. The headquarters of Mecho, which employs over 500 people worldwide, is located in Long Island City, N.Y., with manufacturing facilities in the U.S. and the U.K. (Edison, N.J., and Milton Keynes).
Essential Function & Responsibilities:
Looking for a reliable, self-motivated individual ready to make an immediate impact in a new and expanding Electrical Engineering Department. Must wear multiple hats while catering to a fast paced and dynamic work environment. This individual must be team-oriented while working independently on a project basis. Must have good technical skills as well as excellent communications and customer interface skills.
Duties will include reporting to the Engineering Manager on projects that involve product research and development, product test, creating report, manufacturing support, phone and field-based customer/installation support. Travel is not significant, but timely based on domestic US field support requirements. Must interface with outside vendors for example to accomplish prototype development and/or assembly.