Job Summary:
- Looking for a creative, professional, and self-motivated leader ready to make an immediate impact in an expanding Engineering Department.
- Reports to the Engineering Manager on projects that involve product research and development, product enhancement/customization, product test and support. He/she must possess excellent technical skills enabling them to serve as a subject matter expert in the development and manufacturing of electro-mechanical solutions.
- Must be capable of wearing multiple hats while catering to a fast-paced and dynamic work environment. This individual must be team-oriented while being capable of working independently on a project basis.
- Excellent communication skills also required with exposure internally through all levels of the organization up through sr. management, as well as external exposure to vendors and customers for engineering, production, and field support matters. Travel is not significant but can be timely.
Job Responsibilities:
- Technical leader in the development of electro-mechanical solutions with various structural, cosmetic, and innovative mechanism-related challenges.
- Work closely with management in meeting departmental and business goals. Provide insight in planning the technical direction for projects/products, the department, and the business.
- Lead the design, development and product validation efforts associated with new product design and/or modifications to existing products.
- Provide key technical insight in problem-solving and performing root-cause analysis.
- Produce and/or supervise production of professional engineering documentation including but not limited to engineering specifications, assembly drawings, installation drawings, service pages, and engineering test specifications.
- Perform classical and professional engineering analysis (stress and tolerance) to validate design reliability.
- Define, generate, and review project requirements. For example, test specifications, engineering specifications, design review assessments, schedules, budgets, etc.
- Investigate new or existing technologies that can be effectively applied within the markets served by the business.
- Analyze field failures and production-related concerns for root-cause analysis in order to improve product manufacturability and/or performance.
- Initiate and perform lab testing of competitive products highlighting differences, strengths and weaknesses.
- Work with management and legal counsel to help protect the company’s intellectual property.
- Develop and maintain budgets and schedules for the projects or phases of projects.
- Support Marketing and Communications in creation of literature supporting our products.
- May supervise and/or coordinate the work activities of subordinates.
- Serve as a role model and mentor for less experienced associates within the Engineering Department.
Overview
Mecho is the world’s leading designer, manufacturer, and marketer of manual, motorized and automated solar-shading systems. The company provides innovative solutions for the design challenges of sustainability and WindowManagement® to the Architectural, Interior Design, and Engineering Communities. The headquarters of Mecho, which employs over 500 people worldwide, is located in Long Island City, N.Y., with manufacturing facilities in the U.S. and the U.K. (Phoenix, Az., Edison, N.J., and Milton Keynes).
Job Summary
Looking for a reliable, self-motivated individual ready to make an immediate impact in an expanding Customer Service Team. As a customer service representative, you will be responsible for coordinating and performing numerous customer service functions within a team to the satisfaction of both the customer and the company. Your objective will be to raise the level of service to retain accounts and increase profitability and sales.
Job Duties
- Respond to multiple levels of customers’ requests. Provide resolution and follow through with customer requests based on standardized procedures
- Process different levels of dealer support requests.
- Resolve customer problems and questions, i.e., product specifications, product offering, installation information, etc.
- Process status, change and cancellation requests from customers.
- Process requests for repairs, quality inspections, returns, credits, out of spec’s, etc
- Maintain and provide information for various statistical logs, reports, etc.
- Maintain current product, policy and procedure information through additional cross training, phone and e-mail updates.
- Perform specific duties and participate in teams support as assigned by Regional Team Leader
Salary range: $18-$21 hourly
